Customer Service Core Skills Certificate

Why Complete a Customer Service Core Skills Certificate?

Demonstrates you have developed core customer service skills.
Add to your resume to show your customer service skills are current.

Career Options

Customer Service Representatives. Employment of customer service representatives is expected to grow by about 18 percent over the 2008-18 period, faster than the average for all occupations.

Customer Service Core Skills Certificate

Mission College offers a 9-unit Customer Service Core Skills Certificate to students who successfully complete 9 or more units of course work as outlined below. Earning a Customer Service Core Skills Certificate demonstrates students have completed core coursework in customer service.

Course Number	Course Title	Units
Core Curriculum Courses (Required)
BUS 077	Quality Customer Service	3

Choose a minimum of 6 units from the following:
BUS 077B	Customer Service Phone Skills	.5
BUS 077C	50 Ways to Improve Customer Service	.5
BUS 078B	Business Communications	3
BUS 079	Human Relations Applied in Business	3
MKT 056A	Marketing Principles	3
MKT 082	Consumer Behavior	3

Total Program Certificate Requirements		9

Effective: Fall 2009

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