Customer Service Certificate
Mission College offers a 16-unit Customer Service Certificate to students who successfully complete 16 or more units of course work as outlined below. This certificate prepares students with the necessary skills required to provide excellent customer service. This certification is noted on the student’s college transcript in the certificate/honors section, informing future employers, admissions offices to colleges, and professional institutions that the student has received specialized training in customer service.| Course Number | Course Title | Units |
| Core Curriculum Courses
(Required) |
||
| BUS 077 |
Quality
Customer Service |
3 |
| MKT 056A |
Marketing Principles |
3 |
| MKT 082 |
Consumer Behavior |
3 |
| Choose a minimum of 9 units from the
following: |
||
| BUS 077A |
Customer
Relationship Management |
1 |
| BUS 078B | Business
Communications |
3 |
| BUS 079 |
Human
Relations Applied in Business |
3 |
| COMM
012 |
Introduction
to Intercultural Communication |
3 |
| MGMT 102 |
Leadership |
3 |
| MKT 202 |
Customer Service Internship |
1 |
| Total Program Certificate Requirements | 16 |