Customer Service Certificate

Why Complete a Customer Service Certificate?

Demonstrates you have developed core customer service skills.
Add to your resume to show your customer service skills are current.
Help meet job requirements for strong customer service skills.

Career Options

Customer Service Representatives. Employment of customer service representatives is expected to grow by about 18 percent over the 2008-18 period, faster than the average for all occupations.

Customer Service Certificate
Certificate of Achievement
State Program Code: 22974

Mission College offers a 16-unit Customer Service Certificate to students who successfully complete 16 or more units of course work as outlined below. This certificate prepares students with the necessary skills required to provide excellent customer service.

Course Number	Course Title	Units
Core Curriculum Courses (Required)
BUS 077	Quality Customer Service	3
MKT 056A	Marketing Principles	3
MKT 082	Consumer Behavior	3

Choose a minimum of 9 units from the following:
BUS 077A	Maximizing Sales with Salesforce.com	1
BUS 077B	Customer Service Phone Skills	.5
BUS 077C	50 Ways to Improve Customer Service	.5
BUS 078B	Business Communications	3
BUS 079	Human Relations Applied in Business	3
COMM 012	Introduction to Intercultural Communication	3
MGMT 102	Leadership	3
MKT 202	Customer Service Internship	1

Total Program Certificate Requirements		16

Effective: Fall 2008

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