Marketing

Customer Service Certificate 

Mission College offers a 16-unit Customer Service Certificate to students who successfully complete 16 or more units of course work as outlined below.  This certificate prepares students with the necessary skills required to provide excellent customer service.  This certification is noted on the student’s college transcript in the certificate/honors section, informing future employers, admissions offices to colleges, and professional institutions that the student has received specialized training in customer service.
 
Course Number Course Title Units 
Core Curriculum Courses (Required)


BUS 077
Quality Customer Service
3
MKT 056A
Marketing Principles
3
MKT 082
Consumer Behavior
3



Choose a minimum of 9 units from the following:


BUS 077A
Customer Relationship Management
1
BUS 078B Business Communications
3
BUS 079
Human Relations Applied in Business
3
COMM 012
Introduction to Intercultural Communication
3
MGMT 102
Leadership
3
MKT 202
Customer Service Internship
1



Total Program Certificate Requirements
16

Effective:  Fall 2007