Business Marketing Management

Why Complete a Customer Service Core Skills Certificate?

Career Options

Customer Service Representatives.  Employment of customer service representatives is expected to grow by about 18 percent over the 2008-18 period, faster than the average for all occupations.

Customer Service Core Skills Certificate 

Mission College offers a 9-unit Customer Service Core Skills Certificate to students who successfully complete 9 or more units of course work as outlined below.  Earning a Customer Service Core Skills Certificate demonstrates students have completed core coursework in customer service.
 
Course Number Course Title Units 
Core Curriculum Courses (Required)


BUS 077
Quality Customer Service
3



Choose a minimum of 6 units from the following:


BUS 077B
Customer Service Phone Skills
.5
BUS 077C
50 Ways to Improve Customer Service
.5
BUS 078B Business Communications
3
BUS 079
Human Relations Applied in Business
3
MKT 056A
Marketing Principles
3
MKT 082
Consumer Behavior
3



Total Program Certificate Requirements
9

Effective:  Fall 2009

Apply & Register Now