Business Marketing Management

Why Complete a Customer Service Core Skills Certificate?

Career Options

Customer Service Representatives.  Employment of customer service representatives is expected to grow by about 18 percent over the 2008-18 period, faster than the average for all occupations.

Customer Service Core Skills Certificate 

Mission College offers a 9-unit Customer Service Core Skills Certificate to students who successfully complete 9 or more units of course work as outlined below.  Earning a Customer Service Core Skills Certificate demonstrates students have completed core coursework in customer service.
Course Number Course Title Units 
Core Curriculum Courses (Required)

BUS 077
Quality Customer Service

Choose a minimum of 6 units from the following:

BUS 077B
Customer Service Phone Skills
BUS 077C
50 Ways to Improve Customer Service
BUS 078B Business Communications
BUS 079
Human Relations Applied in Business
MKT 056A
Marketing Principles
MKT 082
Consumer Behavior

Total Program Certificate Requirements

Effective:  Fall 2009

Apply & Register Now