Business Marketing Management

Why Complete a Customer Service Certificate?

Career Options

Customer Service Certificate
Certificate of Achievement
State Program Code:  22974

Mission College offers a 16-unit Customer Service Certificate to students who successfully complete 16 or more units of course work as outlined below.  This certificate prepares students with the necessary skills required to provide excellent customer service. 
 
Course Number Course Title Units 
Core Curriculum Courses (Required)


BUS 077
Quality Customer Service
3
MKT 056A
Marketing Principles
3
MKT 082
Consumer Behavior
3



Choose a minimum of 9 units from the following:


BUS 077A
Maximizing Sales with Salesforce.com
1
BUS 077B
Customer Service Phone Skills
.5
BUS 077C
50 Ways to Improve Customer Service
.5
BUS 078B Business Communications
3
BUS 079
Human Relations Applied in Business
3
COMM 012
Introduction to Intercultural Communication
3
MGMT 102
Leadership
3
MKT 202
Customer Service Internship
1



Total Program Certificate Requirements
16

Effective:  Fall 2008

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